| 1) | Is any Error Messages displayed when transferring? |
| | ♦ | Displaying [Cannot transfer by modem so that I/O Driver is different.] | | | | Cause | Solution | The type or the version of I/O Driver did not match.
| Please transfer the data directly by using USB Transfer Cable or LAN Cable, etc.
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| ♦ | Displaying [Cannot transfer by modem so that runtime system is different.] | | | | Cause | Solution | Run Time System or, the type or Protocol did not match.
| Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.
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| ♦ | Displaying [Cannot transfer by modem so that font setting is different.] | | | | Cause | Solution | The type of Fonts which is registered did not match.
| Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.
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| ♦ | Displaying [Cannot transfer by modem so that project is different or version is different.] | | | | Cause | Solution | The type or the edit version of the project did not match.
| Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.
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| 2) | Is the display in condition as below? |
| | ♦ | Displaying Initial Screen | | 
| | | Cause | Solution | Runtime Program is not installed in it. Therefore it doesn't recognize the modem.
| Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.
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| ♦ | Displaying Force Transfer Screen as starting display | | 
| | | Cause | Solution | There is a possibility that the required data to operate Runtime Program is losing.
| Please transfer the data directly by using USB Tranfer Cable or LAN Cable, etc.
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| 3) | Is the modem which you are using proper? |
| | ♦ | The modems below are not available. | | · | The reception of the Display is analogue modem, so that you cannot use terminal adapter for ISDN Line at PC side.
| | · | The modems such as AIR H of Willcom Inc. ( former DDI Pocket Inc.) which can be used by connecting via connection center, are not available.
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| ♦ | The modems below are available. | | · | RS-232 Connection Modem | | · | Modems which support Windows and can make a call to another Modem which is connected to display | | · | Modems which support AT Command | | · | Modem which can receive datum at the display side | | · | Modem which can control hardware free | | · | Modem which can return texts by Result Command |
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| 4) | Are the modem and the display connected properly? |
| | ♦ | Please check below. | | | Please check that [USB-Serial Conversion Cable] which connects the display and the modem is not off from the display and the modem, and the power of Modem is ON. | | |
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| 5) | Is the modem setup properly with PC? |
| | ♦ | With GP-PRO EX | | Please confirm that Modem is setup properly on the [Transfer Settings] and the Setup Phone Number is correct. |
| ♦ | With Windows® | | Please confirm that the setting is matched to the used modem with [Telephone and Modem Options] on Control Panel. Please refer the manual of modem for details. |
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